/ TERMS AND CONDITIONS

Payment Methods

I accept payments made by credit and debit card as well as PayPal.

Shipping Policy

Normally, all the products listed on my website are already pre-made and in stock. Normally, the orders are full-filled within 2 working days. However, on high volume orders, please allow up to a week for me to despatch your order. Your order will be shipped using Standard Delivery which takes 3-5 days to arrive. You will be notified when your order has been shipped.

Once the order leaves me, I cannot guarantee the date of its arrival. Please be understanding and patient of the shipping delays and contact me if you haven't received your order after 10 working days after your despatch email.

UK shipping charges are as follows:

Standard UK delivery (3-5 working days after despatch)

£3.50 for up to 2 KG; £5.99 for 2 KG and above.  

EUROPE shipping charges:

Standard delivery (7-14 working days after despatch)

£12.50 for up to 2KG; £15.99 for up to 5KG; £25.99 over 5KG 

Please note that this does NOT include any duty/custom taxes that could be charged extra in your country. Please research if there is any additional  costs before ordering. 

FREE collection (1-2 working days) of your paid order at Hilltop Animal and Farm Supplies Ltd in Bathgate, EH48 2HL

Local Delivery to your day (1-2 working days) for only post codes EH47, EH48, EH55 and EH54

£2.50

FREE local delivery for orders over £35

Returns

Due to the nature of the products, I cannot accept any returns. Please contact me if there is anything wrong with your order and I will try my best to sort it our for you.